Privacy Policy

Last Updated: 23/12/2024

At Freedom Designs, we are committed to protecting
your privacy and ensuring that your personal information is handled safely and
securely. This Privacy Policy outlines how we collect, use, store, and protect
your personal information, in compliance with the Protection of Personal
Information Act 4 of 2013 (POPIA) and other relevant South African data
protection laws.

By using our website, www.freedomdesigns.co.za, or
purchasing our custom-made furniture or anything from our website, you agree to
the collection and use of information in accordance with this policy.

 

1. What Information We Collect

We collect personal information that you voluntarily provide
when interacting with our website. This may include:

Personal Identification Information: Full name, email address, phone number, shipping and billing addresses.

Transactional Information: Payment information (e.g., credit card details, PayPal details), order history, and purchase preferences.

Technical Information: IP address, browser type, device information, and cookies.

Communication Information: Emails, messages, or inquiries sent to our customer service.

 

2. How We Use Your Information

We use the information we collect to:

Process Transactions: To complete orders, process payments, and deliver products.

• Customer Service: To respond to your inquiries, provide support, and handle returns or issues related to orders.
• Improve Our Services: To enhance the user experience on our website, tailor content, and improve the quality of our products.
• Marketing Communications: To send you promotional emails, newsletters, or updates about our products and services, provided you have opted-in to
  receive them.

Legal Compliance: To comply with South African laws, including tax and accounting obligations.

We will not use your information for purposes other than
those described in this policy without your explicit consent.

 

3. Sharing of Your Information

We do not sell, rent, or lease your personal information to
third parties. However, we may share your personal information with the
following parties in order to fulfil services related to your order:

• Service Providers: Payment processors, delivery companies, and IT service providers who help with order processing, payment handling, and shipping.
• Legal Requirements: We may disclose your personal information to comply with legal obligations, such as responding to lawful requests by public authorities, including national security or law enforcement requirements.

We require that third parties who receive your information
agree to treat it securely and in accordance with this Privacy Policy and
applicable data protection laws.

 

4. Security of Your Information

We are committed to safeguarding your personal information
and use appropriate technical and organizational measures to protect it. These
measures include:

• Data Encryption: We use SSL encryption to secure your data during transmission.
• Access Controls: Only authorized personnel have access to your personal information for business purposes.
• Regular Audits: We regularly review our data protection practices to ensure they are up-to-date and effective.

While we take reasonable steps to protect your information,
please be aware that no security system is completely foolproof, and we cannot
guarantee absolute security.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies
to improve your experience, analyse traffic, and personalize content. Cookies
are small text files placed on your device that help us understand how you
interact with our website.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or are deleted).
• Your Choices: You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of some features of our website.

 

6. Your Rights Regarding Your Information

Under the Protection of Personal Information Act (POPIA),
you have several rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correct: You have the right to request corrections to any inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your personal information, subject to certain conditions, such as legal or contractual obligations.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: If we process your information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the
details provided below.

 

7. Retention of Personal Information

We will retain your personal information for as long as it
is necessary to fulfil the purposes for which it was collected or as required
by law. This may include retaining information for legal, accounting, or
reporting purposes.

When personal information is no longer needed, we will
securely delete or anonymize it.

 

8. Children's Privacy

Our website and services are not intended for use by
children under the age of 18, and we do not knowingly collect or process
personal information from children. If we become aware that we have
inadvertently collected personal information from a child under 18, we will
take steps to delete the information as soon as possible.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to
reflect changes in our practices, technology, or legal obligations. Any changes
will be posted on this page, and the updated date will be indicated at the top
of the policy. We encourage you to review this Privacy Policy periodically to
stay informed about how we are protecting your personal information.

 

10. Contact Us

If you have any questions or concerns about this Privacy
Policy or our data practices, or if you wish to exercise your rights under
POPIA, please contact us:

Freedom Designs

Email: sales@freelute.co.za